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The fastest WFM
on the planet.

Beautifully simple scheduling, a forecast you can trust, and real-time reports to deliver better customer service.

How it works

Forecast @ Tymeshift

Forecast

Predict your staffing needs

Granularly forecast using Zendesk data to build a schedule that optimizes workload, lowers cost, and lays the foundation for great customer service.

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AutoSchedule @ Tymeshift

Schedule

Build a schedule from your forecast

Define when breaks, lunches, & and other non-support activities need to occur, and we’ll take care of the rest.

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Zendesk Native experience @ Tymeshift

Zendesk Native

A beautifully simple agent XP — right inside of Zendesk

Agents can view their schedule, request time off, and all of their Zendesk activity is automatically tracked, allowing your team to take care of the customer — not manage another tool.

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Real-Time Monitoring @ Tymeshift

Real-Time Monitor

Visibility into agent activity, attendance & adherence

A timeline of all your agents’ Zendesk activity, schedule adherence, talk state, and attendance to find coaching opportunities that improve productivity.

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Analytics @ Tymeshift

Analytics Suite

The most powerful WFM Reporting on the planet

Get executive-level insight on your team’s performance and drill as deep as needed to know how to move the needle on your metrics.

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A blazingly fast experience

Meet your new best friend.

Fly through your day with hotkeys and a platform built for speed.

Made for the modern enterprise

99.9% Uptime
Okta, Azure, OneLogin & Google SSO
GDPR Compliant
HIPAA Compliant
SOC-2 Compliant
SSL Labs Rating A+

We're not for everyone.
Made exclusively for Zendesk.

We’re backed by Zendesk and the only workforce management platform that is a premier technology partner.

Life, Product & WFM

The only WFM you can spin up in minutes.

Or, talk to sales.